Exceptional Quality Management in Translation Services

Quality Management
Translation Services

Certified Translation Services (CTS) is dedicated to providing high-quality translation services to our clients through rigorous quality management processes, best practices, and guidelines. Our primary goal is to ensure precision and excellence in all our translation services.

Quality Management Strategy

Our approach to quality management involves three key components:

  • Systematic Quality Control
    Our management system incorporates cost control, risk management, conformity with legislation and standards, process know-how, and continuous improvement of internal systems. We use a customized monitoring and supervision system to ensure the highest quality of our translators' work.
  • Customer-Centric Approach
    We believe in constant improvement and strive for perfection in our translation services. We place customer focus and satisfaction at the core of our operations, taking into account the people involved in quality control and maintaining positive supplier relationships.
  • Professional Memberships and Compliance
    CTS is an accredited member of the Association of Translation Companies (ATC) and adheres to its stringent requirements. We ensure our translators, proofreaders, and project managers have the necessary qualifications to deliver top-quality translations and customer satisfaction.

Achieving Excellence in Translation Services

CTS follows a comprehensive process to guarantee the highest quality translations:

  • Expert Team Selection
    We carefully select qualified translators and proofreaders with expertise in specific subjects, utilizing a database of over 500 active professionals in over 100 languages.
  • Effective Project Management
    We assign dedicated project managers to each assignment, ensuring efficient communication with clients and overseeing translation quality. We uphold the same management procedures for in-house and external translations.
  • Security and Confidentiality
    We use a cutting-edge translation management system (TMS) to securely manage projects and protect client data. We adhere to the General Data Protection Regulation 2016/679 and maintain confidentiality through non-disclosure agreements and ethical guidelines.

By employing a thorough quality management process, Certified Translation Services guarantees superior translation quality and ultimate client satisfaction.

When CTS receives a request from a client, the requested service is logged on to our system with the full details of the request including:

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